Policies
Our policies are designed to create a clear, respectful, and supportive learning environment for every student. These guidelines outline expectations, responsibilities, and processes to ensure fairness, consistency, and integrity throughout your training experience. We encourage all students to review these policies carefully, as they serve to protect both your growth and the standards of our coaching programs.
Code of Conduct
We are committed to cultivating a supportive, respectful, and professional community that fosters learning, growth, and success. This Code of Conduct applies to all members of the CCI community, including students, coaches, and staff, to ensure that everyone feels valued and can thrive in a positive learning environment.
Respect for Others
- Be respectful: Treat all members of the community with kindness, courtesy, and respect, regardless of background, identity, or perspective.
- Constructive communication: Provide feedback and engage in discussions in a manner that is constructive, encouraging, and intended to promote growth.
- Zero tolerance for discrimination: CCI does not tolerate any form of discrimination, harassment, or intimidation based on race, gender, age, religion, sexual orientation, or disability.
Professionalism and Integrity
- Uphold integrity: Always act honestly and ethically in all interactions, whether in person or online.
- Commitment to learning: Strive for excellence by actively participating, engaging in coursework, and applying feedback in a constructive way.
- Intellectual property respect: Respect the intellectual property rights of others by not copying or plagiarizing materials.
Privacy and Confidentiality
- Respect privacy: Do not share private or personal information about other students, coaches, or staff without consent.
- Confidential discussions: Maintain the confidentiality of discussions within coaching sessions or other private spaces unless explicit consent is given to share.
Accountability
- Take responsibility: Own your actions and learning outcomes, and be accountable for meeting deadlines, attending sessions, and completing required assignments.
- Adhere to guidelines: Follow the guidelines provided in your courses, including respecting deadlines, attendance policies, and the appropriate use of materials.
- Reporting concerns: If you witness or experience any violations of this Code of Conduct, report them to the CCI leadership via the Q&A database for review and resolution.
Use of CCI Materials and Resources
- Responsible resource use: Use CCI ’s resources, such as platforms, study materials, and communication channels, responsibly and only for their intended purposes.
- Sharing of materials: CCI materials, including coursework, workbooks, templates, and any proprietary content, are intended for personal use by enrolled students and staff only. These materials must not be shared, distributed, or used outside of the program without prior written consent from CCI .
- Avoid misuse: Refrain from using CCI resources for illegal activities, personal gain, or actions that could harm the community or CCI ’s reputation.
Collaboration and Support
- Collaborate constructively: Foster an environment of collaboration by offering support, sharing knowledge, and encouraging peers.
- Help others succeed: Engage in the community by sharing resources, answering questions, and contributing positively to group discussions or online forums.
Continuous Improvement
- Growth mindset: Approach every learning opportunity with a mindset geared toward growth, being open to feedback, and continuously seeking to improve.
- Support lifelong learning: Encourage others on their learning journey and promote a culture of continuous self-improvement within the community.
Enforcement of the Code of Conduct
- Consequences for violations: Violations of this Code of Conduct may result in disciplinary actions, including warnings or removal from CCI , depending on the severity of the violation.
- Fair and transparent process: All reports of misconduct will be handled through a fair and transparent review process.
Refund and Tuition Commitment Policy
We are confident in the quality, depth, and value of the Called Coach Institute and are fully committed to supporting students who enter the program with intention and readiness. At the same time, we understand that life circumstances may change, and CCI may not be the right fit for everyone. For that reason, we offer a limited refund window outlined below.
No Refunds After Refund Window Days
Refund Window
Students may request a refund until March 3rd at 11:59 PM CST
- Refund requests must be submitted through the Refund Request Form located in the Policies section of LearnWorlds.
No Refunds After Refund Window Days
After the refund window has closed, no refunds will be issued for any reason. All tuition and fees paid are considered final.
Enrollment in CCI constitutes a commitment to pay the full tuition for the program. After the refund period:
- Students remain financially responsible for the total program tuition, regardless of participation, attendance, or completion.
- Billing will continue as scheduled until the tuition balance is paid in full.
- Tuition payments cannot be paused or canceled.
Please review this policy carefully before enrolling. By completing enrollment, you acknowledge and agree to these terms.
Attendance Policy
At CCI, attendance is mandatory for all class sessions Students may fulfill this requirement in one of the following two ways:
1. Attend the class live and complete the required class assessment.
2. Watch the class recording and submit the required class assessment.
The class assessment usually consists of six questions designed to evaluate your understanding of the material covered during the session.
Class recordings will be available by 11:59 PM CST on the Wednesday following the class The corresponding assessment must be submitted by 12:00 PM (Noon) CST on Friday of that same week. Failure to submit the assessment by the stated deadline could impact your academic standing.
These two attendance options are offered to provide flexibility and accommodate varying schedules. However, live attendance is strongly encouraged, as it allows for real-time engagement with instructors and interaction with peers, which enhances the overall learning experience.
Please note: This policy does not apply to Coaching Intensive. Live attendance is required during the Coaching Intensive period of June 8th - June 12th.
Academic Compliance Policy
Academic Compliance Policy
Reinstatement Determination
Called Coach Institute (CCI) maintains structured academic standards to ensure program integrity, timely completion, and cohort progression. While support is available, students are expected to complete all assignments on schedule and remain in good academic standing throughout the program.
Assignment Deadlines & Grace Period
All assignments are due by their posted deadlines. If a deadline is missed, students receive an automatic 48-hour grace period.
- No request or explanation is required
- Reminder emails will be sent during this window
- Assignments submitted within the 48-hour grace period incur no penalty.
Failure to submit within this window could result in a change to the student’s academic standing.
Academic Audits & Standing Reviews
CCI conducts formal Academic Audits throughout the program. These audits review assignment completion, exam status, and overall academic standing.
Any student with outstanding or incomplete assignments at the time of an academic audit will be placed on Academic Probation, regardless of prior progress.
Strike 1: Academic Probation (7-Day Recovery Period)
Academic Probation indicates that a student is out of compliance with program requirements.
While on Academic Probation:
- The student will receive an Academic Status email.
- The student is given 7 calendar days to complete all outstanding work with day 1 being the day of the notice.
- Academic standing is restored only after all work is submitted within the 7-day window.
Failure to meet the probation requirements will result in Academic Suspension
Strike 2: Academic Suspension (Action Required to Continue)
Academic Suspension is enacted when a student fails to resolve Academic Probation requirements.
While on Academic Suspension:
- Access to the curriculum and learning platform will be temporarily paused, and the student is required to attend a mandatory 1:1 Success Advisor Call to determine eligibility to continue in the program and regain access.
- There is no alternative to the Success Advisor call and it must be scheduled within 72 hours of receiving the suspension notification.
During the Success Advisor Call:
- A custom academic recovery plan will be created to outline the steps required to return to good academic standing.
- Available recovery options vary based on when the student is placed on probation or suspension within the program.
- Participation in a recovery plan does not guarantee graduation.
Failure to attend the scheduled 1:1 Success Advisor Call without prior approval will result in automatic expulsion from the program.
Graduation & Audit Requirements
All students must successfully pass the Final Graduation Audit to graduate and meet all certification requirements to be certified.
Completion of coursework or participation in a recovery plan does not override graduation requirements or certification requirements.
Reinstatement Determination
Reinstatement is evaluated on a case-by-case basis and is contingent upon
- Completion of all outstanding academic work
- Demonstrated responsiveness and compliance
- Program capacity and timing
Reinstatement is not guaranteed
Strike 3: Academic Expulsion (Program Exit)
Academic Expulsion is enacted when a student fails to comply with Academic Suspension requirements, remains non-responsive after multiple documented outreach attempts, or does not successfully complete an approved Academic Suspension recovery plan.
While under Academic Expulsion:
- The student is removed from the program
- The student is no longer eligible for certification with the current cohort and may not participate in the graduation ceremony.
- The student will be provided with available options at the time of expulsion
Financial Obligation
Academic Expulsion does not release the student from their financial obligation.
- All billing will continue as scheduled
- Full program tuition remains due and payable, regardless of participation, completion status, or certification eligibility
Final Determination
Academic Expulsion is a final determination made by CCI when continued participation is no longer appropriate for the student’s current season. This decision is made to uphold academic standards, protect cohort progression, and maintain the integrity of the certification.
Virtual Classroom Etiquette Policy
Called Coach Institute (CCI) is committed to maintaining a focused, respectful, and high-quality virtual learning environment. To support effective instruction and meaningful participation, all students are expected to adhere to the following Virtual Classroom Etiquette Standards during live sessions.
Student Expectations
During all live virtual classes, students are expected to:
- Enter the virtual classroom muted
- Listen actively and remain attentive throughout the session
- Follow all chat and Q&A guidance provided by the CCI Team.
- Respect teaching time by keeping comments relevant to the lesson
- Refrain from repetitive posting of the same question/statement, private conversations, side discussions, or unrelated commentary in the chat
- Reserve personal questions and individual situation for the Q&A database or designated support channels
-Do not direct message staff during live class in the Zoom chat.
Moderation & Reinforcement
Our Team will be reinforcing these standards. Expectations may be reiterated before the session and reinforced throughout live classes through strategic chat messaging, verbal reminders, or moderation actions as needed.
Failure to Comply
Failure to Comply
Failure to follow virtual classroom etiquette may result in moderation actions, including but not limited to:
- Removal of comment in the Zoom chat
- Removal of chat privileges
- Temporary removal from the live session
- Documentation of the incident for review if disruptions persist
These measures are in place to protect the learning experience of all students and to ensure a professional, distraction-free environment.
LearnWorlds Community Conduct Policy
The CCI Community exists to support focused learning, respectful dialogue, and meaningful connection. To maintain the integrity of this space, all members are expected to adhere to the following guidelines.
Stay On Topic
Acknowledgment & Enforcement
No Spam or Self-Promotion
Members may not spam the community with unrelated content, repeatedly repost the same material, or engage in self-promotion. Resources, insights, or recommendations should be shared thoughtfully and only when relevant to the purpose of the community.
Merchandise Creation & Sales
Members are not permitted to create, sell, or distribute merchandise associated with Called Coach Institute or Called Coach Academy—including, but not limited to, apparel, accessories, stationery, or branded products—without prior written approval.
This policy exists to protect CCI’s values, branding standards, and intellectual property. Requests for merchandise creation or sale must be submitted for review and approval in advance. Unauthorized merchandise activity may result in removal from the community.
Stay On Topic
Discussions should remain relevant to the purpose of the CCI Community. Off-topic posts may be redirected or removed at the discretion of moderators to maintain clarity and focus.
Handling Sensitive Posts
Handling Sensitive Posts
To maintain a supportive, respectful, and spiritually enriching environment, certain posts may be removed from public view and addressed privately when a matter is better suited for one-on-one communication rather than group discussion.
This approach allows the CCI team to:
- Protect the integrity of the community space
- Provide appropriate care and discernment
- Ensure sensitive topics receive the attention and wisdom they require
Acknowledgment & Enforcement
By participating in the CCI Community, you agree to comply with these guidelines. Failure to do so may result in corrective action, including warnings, temporary suspension, or permanent removal from the community.
These standards exist to preserve a welcoming, focused, and supportive environment where all members can learn, grow, and engage productively.
Staff-to-Student Communication & Support Policy
Called Coach Institute (CCI) is committed to providing clear, organized, and efficient communication channels to best support our students while maintaining a focused learning environment. To ensure timely responses and consistency across the program, students are expected to follow the communication standards outlined below.
CCI offers two main communication channels: the Q&A Database and Customer Service. Use the Q&A Database for program-related questions, coursework support, and general inquiries. Use Customer Service for billing, payments, and account issues.
- Primary Communication Channel: Q&A Database
The Q&A Database is CCI’s primary communication and support channel.
Students should direct majority of their questions to the Q&A Database.
Before submitting a question, students are required to search the database first to determine whether their question has already been answered. This helps:
- Provide faster access to information
- Keep communication centralized and searchable
- Reduce duplicate questions
- Improve the experience for the entire CCI community
If an answer is not found after searching, students may submit a new question through the Q&A Database.
When questions are not sensitive in nature and can benefit all students, they are posted in the public database. (The student's name is not mentioned.) You will receive an email with a link to your answer inside the database.
If the question is sensitive in nature or specific to an individual student, it will be answered via private email.
Our goal is to answer all questions submitted within 24–48 hours, excluding weekends.
- Customer Service (Billing & Account Support Only)
Customer Service should be contacted only for matters related to:
- Tuition and billing questions
- Payment issues or failed transactions
- Updating payment methods or cards
- Account-related financial concerns
Customer Service is not the appropriate channel for:
- Coursework questions
- Assignment submissions and clarification
- Program logistics
For billing-related support, students should contact Customer Service directly at the designated support email.
- Live Zoom Classes & Events
Live Zoom classes, trainings, and events are reserved for instruction and learning.
- Students should not send direct messages (DMs) to instructors, moderators, or staff during live sessions.
- Live calls are not the appropriate time to ask individual questions, request support, or address personal matters.
- Staff DMs during live calls may go unanswered.
Questions that arise during live sessions should be:
- Submitted through the Q&A Database, or
- Saved for designated Q&A time on Live Calls
- Respecting Communication Boundaries
These communication guidelines exist to:
- Protect instructional time
- Ensure equitable access to support
- Maintain clear boundaries for staff and students
- Provide the most accurate and consistent answers
Failure to follow communication protocols may result in delayed responses or redirection to the appropriate channel.
- Personal Social Media and Websites
- Students should not contact CCI staff, coaches, or instructors through personal social media accounts regarding program-related matters.
- Personal social media platforms—including but not limited to Instagram, Facebook, LinkedIn, Twitter/X, and TikTok—are not appropriate channels for:
- Questions about coursework or assignments
- Program logistics or schedule inquiries
- Support requests or concerns
- Individual coaching or guidance
- All program-related communication must be directed through official CCI channels: the Q&A Database or Customer Service.
- This policy protects both student support quality and staff boundaries, ensuring all inquiries receive appropriate, timely, and consistent responses
Student-to-Student Communication & Community Boundaries
CCI encourages students to connect, collaborate, and build relationships within the community. Peer connection can be a valuable part of the learning experience; however, all student-to-student communication should be approached with discretion, professionalism, and respect.
Students are responsible for exercising sound judgment when engaging with peers, particularly in conversations that take place outside of CCI’s official learning platforms.
Please note:
- CCI is not responsible for conflicts, disputes, or altercations that occur between students outside of official CCI classrooms, events, or learning platforms.
- This includes, but is not limited to, emails, private messages, social media interactions, text messages, group chats, phone calls, or in-person meetings.
- Any agreements, collaborations, or exchanges between students are entered into at the students’ own discretion and risk.
While CCI maintains standards of conduct within official program spaces, we do not monitor, moderate, or intervene in student-to-student interactions that occur outside of CCI-managed environments and should not be brought into the CCI community, learning platforms, or classroom.
Students are expected to maintain professionalism and uphold community values within CCI spaces. Concerns related to conduct within official CCI platforms may be reviewed at CCI’s discretion.
Bonus Release Policy
Bonuses are designed to complement—not replace—the core curriculum. They are released strategically to maximize impact, clarity, and implementation.
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Bonus Eligibility Requirements
Access to program bonuses depends on both academic participation and financial standing. Bonuses are not guaranteed and are released only when all eligibility requirements are met.
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Reasons Bonuses May Be Held
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Refund Period Not Yet Ended
The scheduled bonus release date has not yet occurred. Please refer to the Bonus Release Chart for specific dates.
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Outstanding Tuition Balance
Bonuses will be held if your tuition is not paid in full. All tuition must be fully paid to receive bonus access, even if you are on a payment plan.
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Understanding Your Bonus Eligibility
Use the chart below to determine which bonuses you're eligible for based on when you enrolled and how you paid.
If you experience access issues or have questions regarding bonus eligibility, please contact our support team at support@calledcoachinstitute.com.
Graduation and Certificate Issuance Policy
Graduation and Certificate Issuance Policy
Graduation from Called Coach Institute (CCI) is a significant milestone that reflects a student’s commitment, consistency, and completion of all program requirements. To be eligible to graduate and participate in the graduation ceremony, all requirements must be completed on schedule and in good standing.
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Graduation Eligibility Requirements
To qualify for graduation, students must meet all of the following criteria:
- Completion of All Assignments: All coursework, assignments, and required projects must be completed by their assigned deadlines. Late or incomplete work may impact graduation eligibility.
- Passing Required Exams: Students must pass all required exams, demonstrating mastery and understanding of the program material.
- Attendance Requirements: Students must meet CCI’s minimum attendance requirements to ensure full participation and engagement throughout the program.
- Academic Standing: Any student who is on probation or suspension at the time of the final graduation audit is not eligible to graduate, regardless of assignment or exam completion.
- Financial Obligations: All financial obligations must be satisfied in full. Students with past-due or outstanding balances are not eligible to graduate or participate in the graduation ceremony. Students are encouraged to address payment concerns proactively by contacting Customer Support at support@calledcoachinstitute.com.
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Final Graduation Audit
Graduation eligibility is confirmed through a final graduation audit. Only students who meet all academic, attendance, and financial requirements at the time of this audit will be approved for graduation.
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Certificate Issuance Policy
Life Coaching Certification Certificates are issued digitally via email ONLY after all program requirements are completed and the student’s account balance is paid in full.
Certificates will not be released to students with outstanding balances, regardless of coursework completion. Certification issuance is contingent upon both academic completion and fulfillment of all financial obligations.
To avoid delays in receiving your certification, please ensure your account is fully paid and all requirements are satisfied.
Credential Usage Policy
Called Coach Institute certifications represent professional training and formation as a Christian life coach. Graduates are required to list their credentials in full title format, such as Certified Christian Life Coach, Called Coach Institute. At this time, Called Coach Institute does not authorize using abbreviations following a graduate’s name (e.g CCLC), as these may be misinterpreted as credentials used by other local and governmental agencies. Called Coach Institute is accredited by the Association for Coaching, which affirms the quality of the training program but does not itself confer individual credentials.
Intellectual Property & Materials Use Policy
All class materials, curriculum content, slides, workbooks, trainings, frameworks, templates, recordings, and resources provided through Called Coach Institute (CCI) are the exclusive intellectual property of CCI.
By enrolling in and participating in CCI, you agree to the following:
Permitted Use
All materials are provided solely for your personal education and development within the CCI program.
You may reference the concepts for your own learning and application as a student or graduate, but not reproduce or repurpose the materials themselves.
Prohibited Use
Students may not:
Share, distribute, upload, forward, or provide CCI materials to anyone outside of CCI, whether for free or for payment.
Use CCI materials, slides, frameworks, language, or training content to create, teach, sell, or market their own programs, courses, certifications, workshops, memberships, or trainings.
Present CCI materials as their own intellectual property or derivative works.
Record, copy, screenshot, or reproduce materials for redistribution or commercial use.
This includes—but is not limited to—using CCI content to:
Launch or sell a competing coaching certification or training program
Create paid workshops, digital products, or group programs
Train other coaches using CCI frameworks or curriculum
Enforcement & Legal Action
Unauthorized use, duplication, or distribution of CCI intellectual property constitutes a violation of this policy and may result in:
Immediate removal from the program without refund
Revocation of certification or graduate status
Legal action to protect CCI’s intellectual property, including claims for damages
CCI actively monitors and protects its curriculum, frameworks, and proprietary materials.
Acknowledgment
By enrolling in CCI, you acknowledge that you understand and agree to comply with this Intellectual Property & Materials Use Policy.
Momentum 1:1 Coaching
À La Carte Coaching Policy
Coaching Availability & Rates:
À la carte coaching 1:1 sessions with Coach Tiffany and Coach Cherise are available at the following rates:
1 Session – $150
3 Sessions – $397
Scheduling & Rescheduling Policy:
Clients may reschedule a session one time without penalty, provided they give at least 24 hours' advance notice before the scheduled appointment.
Additional rescheduling requests or last-minute changes (less than 24 hours before the session) will be treated as a missed appointment and will result in forfeiture of that session.
All coaching sessions are one-on-one between the client and the coach.
No additional participants (e.g., team members, friends, partners, or guests) are permitted to join the session.
No-Show & Cancellation Policy:
Clients who fail to attend a scheduled session without prior notice will forfeit their payment, with no refunds or additional reschedules.
Missed appointments, including late arrivals beyond 15 minutes without prior communication, will be considered a no-show and subject to the forfeiture policy.
Refund & Expiration Policy:
All coaching session purchases are non-refundable and non-transferable.
Multi-session packages must be used within 90 days of purchase; any unused sessions after the chosen consecutive period (weekly, biweekly, monthly) will be forfeited.
Sessions cannot be gifted or transferred to another individual.
Clients may purchase coaching sessions as a gift for another individual within the program at the time of purchase.
However, once a session is booked under a client’s name, it cannot be transferred or reassigned to another person.
Unused sessions remain tied to the original purchaser and cannot be given away, traded, or shared after booking.
Sessions cannot be purchased for non Momentum Members
Agreement & Compliance:
By purchasing an à la carte coaching session, clients acknowledge and agree to these policies. Exceptions will not be made outside of emergency situations, which must be communicated and reviewed on a case-by-case basis.
Code of Conduct
We are committed to cultivating a supportive, respectful, and professional community that fosters learning, growth, and success. This Code of Conduct applies to all members of the AFCW community, including students, coaches, and staff, to ensure that everyone feels valued and can thrive in a positive learning environment.
Respect for Others
- Be respectful: Treat all members of the community with kindness, courtesy, and respect, regardless of background, identity, or perspective.
- Constructive communication: Provide feedback and engage in discussions in a manner that is constructive, encouraging, and intended to promote growth.
- Zero tolerance for discrimination: AFCW does not tolerate any form of discrimination, harassment, or intimidation based on race, gender, age, religion, sexual orientation, or disability.
Professionalism and Integrity
- Uphold integrity: Always act honestly and ethically in all interactions, whether in person or online.
- Commitment to learning: Strive for excellence by actively participating, engaging in coursework, and applying feedback in a constructive way.
- Intellectual property respect: Respect the intellectual property rights of others by not copying or plagiarizing materials.
Privacy and Confidentiality
- Respect privacy: Do not share private or personal information about other students, coaches, or staff without consent.
- Confidential discussions: Maintain the confidentiality of discussions within coaching sessions or other private spaces unless explicit consent is given to share.
Accountability
- Take responsibility: Own your actions and learning outcomes, and be accountable for meeting deadlines, attending sessions, and completing required assignments.
- Adhere to guidelines: Follow the guidelines provided in your courses, including respecting deadlines, attendance policies, and the appropriate use of materials.
- Reporting concerns: If you witness or experience any violations of this Code of Conduct, report them to the CCI leadership via the Q&A database for review and resolution.
Use of AFCW Materials and Resources
- Responsible resource use: Use AFCW ’s resources, such as platforms, study materials, and communication channels, responsibly and only for their intended purposes.
- Sharing of materials: AFCW materials, including coursework, workbooks, templates, and any proprietary content, are intended for personal use by enrolled students and staff only. These materials must not be shared, distributed, or used outside of the program without prior written consent from AFCW .
- Avoid misuse: Refrain from using AFCW resources for illegal activities, personal gain, or actions that could harm the community or AFCW ’s reputation.
Collaboration and Support
- Collaborate constructively: Foster an environment of collaboration by offering support, sharing knowledge, and encouraging peers.
- Help others succeed: Engage in the community by sharing resources, answering questions, and contributing positively to group discussions or online forums.
Continuous Improvement
- Growth mindset: Approach every learning opportunity with a mindset geared toward growth, being open to feedback, and continuously seeking to improve.
- Support lifelong learning: Encourage others on their learning journey and promote a culture of continuous self-improvement within the community.
Enforcement of the Code of Conduct
- Consequences for violations: Violations of this Code of Conduct may result in disciplinary actions, including warnings or removal from AFCW , depending on the severity of the violation.
- Fair and transparent process: All reports of misconduct will be handled through a fair and transparent review process.
Refund and Tuition Commitment Policy
We are confident in the quality, depth, and value of Academy For Called Women and are fully committed to supporting students who enter the program with intention and readiness. At the same time, we understand that life circumstances may change, and AFCW may not be the right fit for everyone. For that reason, we offer a 14 Day refund window.
Virtual Classroom Etiquette Policy
The Academy For Called Woment (AFCW) is committed to maintaining a focused, respectful, and high-quality virtual learning environment. To support effective instruction and meaningful participation, all students are expected to adhere to the following Virtual Classroom Etiquette Standards during live sessions.
Student Expectations
During all live virtual classes, students are expected to:
- Enter the virtual classroom muted
- Listen actively and remain attentive throughout the session
- Follow all chat and Q&A guidance provided by the AFCW Team.
- Respect teaching time by keeping comments relevant to the lesson
- Refrain from repetitive posting of the same question/statement, private conversations, side discussions, or unrelated commentary in the chat
- Reserve personal questions and individual situation for the Q&A database or designated support channels
-Do not direct message staff during live class in the Zoom chat.
Moderation & Reinforcement
Our Team will be reinforcing these standards. Expectations may be reiterated before the session and reinforced throughout live classes through strategic chat messaging, verbal reminders, or moderation actions as needed.
Failure to Comply
Failure to Comply
Failure to follow virtual classroom etiquette may result in moderation actions, including but not limited to:
- Removal of comment in the Zoom chat
- Removal of chat privileges
- Temporary removal from the live session
- Documentation of the incident for review if disruptions persist
These measures are in place to protect the learning experience of all students and to ensure a professional, distraction-free environment.
LearnWorlds Community Conduct Policy
The AFCW Community exists to support focused learning, respectful dialogue, and meaningful connection. To maintain the integrity of this space, all members are expected to adhere to the following guidelines.
Stay On Topic
Acknowledgment & Enforcement
No Spam or Self-Promotion
Members may not spam the community with unrelated content, repeatedly repost the same material, or engage in self-promotion. Resources, insights, or recommendations should be shared thoughtfully and only when relevant to the purpose of the community.
Merchandise Creation & Sales
Members are not permitted to create, sell, or distribute merchandise associated with Academy For Called Women—including, but not limited to, apparel, accessories, stationery, or branded products—without prior written approval.
This policy exists to protect AFCW's values, branding standards, and intellectual property. Requests for merchandise creation or sale must be submitted for review and approval in advance. Unauthorized merchandise activity may result in removal from the community.
Stay On Topic
Discussions should remain relevant to the purpose of the AFCW Community. Off-topic posts may be redirected or removed at the discretion of moderators to maintain clarity and focus.
Handling Sensitive Posts
Handling Sensitive Posts
To maintain a supportive, respectful, and spiritually enriching environment, certain posts may be removed from public view and addressed privately when a matter is better suited for one-on-one communication rather than group discussion.
This approach allows the AFCW team to:
- Protect the integrity of the community space
- Provide appropriate care and discernment
- Ensure sensitive topics receive the attention and wisdom they require
Acknowledgment & Enforcement
By participating in the AFCW Community, you agree to comply with these guidelines. Failure to do so may result in corrective action, including warnings, temporary suspension, or permanent removal from the community.
These standards exist to preserve a welcoming, focused, and supportive environment where all members can learn, grow, and engage productively.
Staff-to-Student Communication & Support Policy
Academy For Called Women (AFCW) is committed to providing clear, organized, and efficient communication channels to best support our students while maintaining a focused learning environment. To ensure timely responses and consistency across the program, students are expected to follow the communication standards outlined below.
AFCW offers two main communication channels: the Q&A Database and Customer Service. Use the Q&A Database for program-related questions, coursework support, and general inquiries. Use Customer Service for billing, payments, and account issues.
- Primary Communication Channel: Q&A Database
The Q&A Database is AFCW's primary communication and support channel.
Students should direct majority of their questions to the Q&A Database.
Before submitting a question, students are required to search the database first to determine whether their question has already been answered. This helps:
- Provide faster access to information
- Keep communication centralized and searchable
- Reduce duplicate questions
- Improve the experience for the entire AFCW community
If an answer is not found after searching, students may submit a new question through the Q&A Database.
When questions are not sensitive in nature and can benefit all students, they are posted in the public database. (The student's name is not mentioned.) You will receive an email with a link to your answer inside the database.
If the question is sensitive in nature or specific to an individual student, it will be answered via private email.
Our goal is to answer all questions submitted within 24–48 hours, excluding weekends.
- Customer Service (Billing & Account Support Only)
Customer Service should be contacted only for matters related to:
- Tuition and billing questions
- Payment issues or failed transactions
- Updating payment methods or cards
- Account-related financial concerns
Customer Service is not the appropriate channel for:
- Coursework questions
- Assignment submissions and clarification
- Program logistics
For billing-related support, students should contact Customer Service directly at the designated support email.
- Live Zoom Classes & Events
Live Zoom classes, trainings, and events are reserved for instruction and learning.
- Students should not send direct messages (DMs) to instructors, moderators, or staff during live sessions.
- Live calls are not the appropriate time to ask individual questions, request support, or address personal matters.
- Staff DMs during live calls may go unanswered.
Questions that arise during live sessions should be:
- Submitted through the Q&A Database, or
- Saved for designated Q&A time on Live Calls
- Respecting Communication Boundaries
These communication guidelines exist to:
- Protect instructional time
- Ensure equitable access to support
- Maintain clear boundaries for staff and students
- Provide the most accurate and consistent answers
Failure to follow communication protocols may result in delayed responses or redirection to the appropriate channel.
- Personal Social Media and Websites
- Students should not contact AFCW staff, coaches, or instructors through personal social media accounts regarding program-related matters.
- Personal social media platforms—including but not limited to Instagram, Facebook, LinkedIn, Twitter/X, and TikTok—are not appropriate channels for:
- Questions about coursework or assignments
- Program logistics or schedule inquiries
- Support requests or concerns
- Individual coaching or guidance
- All program-related communication must be directed through official AFCW channels: the Q&A Database or Customer Service.
- This policy protects both student support quality and staff boundaries, ensuring all inquiries receive appropriate, timely, and consistent responses
Student-to-Student Communication & Community Boundaries
AFCW encourages students to connect, collaborate, and build relationships within the community. Peer connection can be a valuable part of the learning experience; however, all student-to-student communication should be approached with discretion, professionalism, and respect.
Students are responsible for exercising sound judgment when engaging with peers, particularly in conversations that take place outside of AFCW's official learning platforms.
Please note:
- AFCW is not responsible for conflicts, disputes, or altercations that occur between students outside of official AFCW classrooms, events, or learning platforms.
- This includes, but is not limited to, emails, private messages, social media interactions, text messages, group chats, phone calls, or in-person meetings.
- Any agreements, collaborations, or exchanges between students are entered into at the students’ own discretion and risk.
While AFCW maintains standards of conduct within official program spaces, we do not monitor, moderate, or intervene in student-to-student interactions that occur outside of AFCW-managed environments and should not be brought into the AFCW community, learning platforms, or classroom.
Students are expected to maintain professionalism and uphold community values within AFCW spaces. Concerns related to conduct within official AFCW platforms may be reviewed at AFCW's discretion.
Intellectual Property & Materials Use Policy
All class materials, curriculum content, slides, workbooks, trainings, frameworks, templates, recordings, and resources provided through Academy For Called Women (AFCW) are the exclusive intellectual property of AFCW.
By enrolling in and participating in AFCW, you agree to the following:
Permitted Use
All materials are provided solely for your personal education and development within the AFCW program.
You may reference the concepts for your own learning and application as a student or graduate, but not reproduce or repurpose the materials themselves.
Prohibited Use
Students may not:
Share, distribute, upload, forward, or provide AFCW materials to anyone outside of AFCW, whether for free or for payment.
Use AFCW materials, slides, frameworks, language, or training content to create, teach, sell, or market their own programs, courses, certifications, workshops, memberships, or trainings.
Present AFCW materials as their own intellectual property or derivative works.
Record, copy, screenshot, or reproduce materials for redistribution or commercial use.
This includes—but is not limited to—using AFCW content to:
Launch or sell a competing coaching certification or training program
Create paid workshops, digital products, or group programs
Train other coaches using AFCW frameworks or curriculum
Enforcement & Legal Action
Unauthorized use, duplication, or distribution of AFCW intellectual property constitutes a violation of this policy and may result in:
Immediate removal from the program without refund
Revocation of certification or graduate status
Legal action to protect AFCWs intellectual property, including claims for damages
AFCW actively monitors and protects its curriculum, frameworks, and proprietary materials.
Acknowledgment
By enrolling in AFCW, you acknowledge that you understand and agree to comply with this Intellectual Property & Materials Use Policy.
Billing & Account Frequently Asked Questions
How do I update my payment method?
You may update your card or payment method by contacting Customer Service at support@calledcoachinstitute.com
Can I switch from 12 Pay to 18 Pay during the enrollment period?
You may update your payment schedule during the enrollment period by contacting Customer Service at support@calledcoachinstitute.com and they will provide you with available options.
What happens if my payment fails?
Please see our payment policies. If a payment fails, your account may enter a billing review status and access to certain program features may be limited until the balance is resolved. Please contact Customer Service immediately to update your payment information.
Can I pause or stop my payments?
No. Enrollment in Called Coach Institute is a commitment to the full program tuition. Payments cannot be paused, canceled, or stopped after the refund window has closed.
Am I responsible for the full tuition even if I stop attending?
Yes. Students are financially responsible for the entire program tuition regardless of attendance, participation, or completion status.
Will I receive a refund if I am suspended or expelled?
No. Academic suspension or expulsion does not release a student from their financial obligation. Billing will continue until the tuition balance is paid in full.
Who do I contact for billing questions?
All billing, payment, and account questions should be sent to:
support@calledcoachinstitute.com
This includes:
Tuition questions
Payment issues
Failed transactions
Account balance concerns
Can I contact instructors or staff about billing?
No. Instructors, coaches, and staff should not be contacted about billing through email, Zoom chat, social media, or personal messages. All billing matters must go through Customer Service.
Will unpaid balances affect graduation or certification?
Yes. Students with outstanding balances are not eligible for graduation, participation in the ceremony, or certificate issuance. Certificates are only released once the account is paid in full.
What if I have both academic and billing questions?
Use the correct channel:
Q&A Database → Academic or program questions
support@calledcoachinstitute.com → Billing and account questions
Using the correct channel ensures faster, accurate support.
How Do I Request A Refund?
- Refunds may only be requested before March 3rd at 11:59 PM CST.
- The refund period has ended and refunds and cancellations are no longer available.
- Requests submitted after the refund deadline will not be approved.
- After the refund window closes, all payments are final and non-refundable.
